Jane + Mercer

A new label. A distinct point of view.

Creative & Content

Email Marketing

Measurement & Attribution

Media Planning & Buying

Paid Search

Paid Social

Social Media Management

+40%

Reported Website Traffic Growth

+1.8%

Conversion Rate Increase, H2 vs H1

14.2%

Repeat Customer Rate

4x

Reported ROAS

10,000

Email Sign-Ups

+$12.40

AOV Increase, H2 vs H1

A new label. A distinct point of view.

Republic Clothing Group wanted a new fashion brand with the appeal of a boutique and the accessibility of a modern retailer. SnuggleMud shaped Jane + Mercer’s identity and launch, connecting creative, paid media, email and content. Campaign reporting recorded a 4x return on ad spend and 10,000 email sign-ups.

Challenge

A new fashion label enters a market already full of things to buy. Jane + Mercer needed to offer a reason to choose. Republic Clothing Group wanted a curated brand that paired luxury appeal with accessibility across e-commerce and retail.

The challenge was to make those qualities feel like one coherent experience, with an identity strong enough to stand apart and a launch program capable of bringing shoppers into it.

Approach

SnuggleMud developed a warm, rich visual identity and the campaign idea “Boutique Differently,” giving Jane + Mercer a clear expression of its promise. Content and creative carried that point of view across digital and retail, while paid media, email and content worked together to introduce the brand. Identity and acquisition were built as parts of the same launch, so the experience shoppers discovered matched the invitation that first brought them there.

Outcome

Jane + Mercer entered the market with a recognizable identity and an audience beginning to form around it. Advertising returns, email sign-ups and website traffic provided early evidence of engagement with the launch. The creative work gave those interactions a consistent character, from first impression to the shopping experience. Together, the brand and marketing program established a foundation for a retailer built around curation, with a point of view shoppers could recognize.

+40%

Website Traffic Growth

14.2%

Repeat Customer Rate

+28%

New Users

4x

Reported ROAS

10,000

Email Sign-Ups

+$12.40

AOV Increase, H2 vs H1

The Work

4x

Reported Return on Ad Spend

10,000

Email Sign-Ups

14.2%

Repeat Customer Rate

Brand Identity & “Boutique Differently”

A warm, rich visual identity and the campaign idea “Boutique Differently” gave Jane + Mercer a clear expression of its promise: boutique appeal at a modern retailer’s accessibility.

That identity gave the brand an expression strong enough to stand apart in a market already full of things to buy.

Content & Creative

Content and creative carried Jane + Mercer’s point of view across both digital and retail, keeping the brand consistent wherever a shopper encountered it.

That consistency meant the shopping experience shoppers discovered matched the invitation that first brought them there.

Paid Media Launch

Paid media introduced the brand to shoppers, working alongside email and content to build early awareness for the launch.

Campaign reporting recorded a 4x return on ad spend, early evidence that the launch was reaching the right audience.

Email Marketing

Email worked alongside paid media and content to introduce the brand and build a direct line to prospective shoppers.

The launch generated 10,000 email sign-ups, giving Jane + Mercer an audience beginning to form around the new brand.

Integrated Launch Strategy

Identity and acquisition were built as parts of the same launch rather than separate workstreams, so brand and marketing moved together from day one.

That approach established a foundation for a retailer built around curation, with a point of view shoppers could recognize.

FAQ

Questions we get asked

What happens in the first 90 days?

The first month is measurement and diagnosis. Access, conversion tracking and attribution get repaired before spend moves, because changing budgets against numbers you do not trust is guessing. The second month is restructuring: the accounts, the audiences and the pages the traffic lands on, with the first tests live. The third month is when scaling decisions start, made on evidence gathered in the two months before rather than on a plan written before we saw anything.

What does a senior-led agency model mean?

It means the person who designs the strategy is the person who runs it day to day, and the person you call when something looks wrong. There is no account executive relaying your question to an analyst you have never met, and no junior team learning your business on your budget. It also caps how many accounts we take at once. That limit is the cost of the model, and the reason it works.

What is the difference between a boutique agency and a holding company?

Attention versus leverage. A boutique gives you senior people and direct access, then hits a ceiling the moment a budget requires enterprise buying or research it cannot run in house. A holding company has that leverage and buries it under account layers and approval chains built for its own margins. The difference you feel day to day is not scale. It is who is actually doing the work on your account, and how many people sit between you and them.

When should a company consolidate its marketing agencies?

When the seams start costing more than the specialisms are worth. Three signals: your channels report different numbers for the same week, nobody can tell you what your brand spend did to your search performance, and decisions wait for the next monthly cycle. Consolidate when coordination has become the bottleneck — not simply because you have more than one vendor. Plenty of programs run well across two or three partners when someone is genuinely accountable for the handoffs.