Bernardo

A new season. A better way to shop it.

Conversion & Marketing Technology

Creative & Content

Email Marketing

Measurement & Attribution

Media Planning & Buying

Paid Search

Paid Social

SEO & Answer Engine Optimization

+75%

Ecommerce Orders

+10%

Net Sales

+20%

Website Sessions

+46%

Paid Media Revenue

3.91x

Meta ROAS

-20%

Meta Cost Per Purchase

A new season. A better way to shop it.

Bernardo’s next chapter called for a shopping experience worthy of the collection. SnuggleMud connected paid-media refinement with an entirely redesigned ecommerce experience and a coordinated launch across Google, Meta and email. In the first full month after relaunch, orders rose 75% year over year, with net sales up 10%.

Challenge

For an outerwear brand, the selling season gives every marketing decision a sense of timing. Bernardo needed its paid media and shopping experience ready to work together when demand returned. Early work focused on campaign structure, audience quality and efficiency within a lean budget. The opportunity grew beyond media optimization: bring the experience after the click into the same strategy, so a compelling collection had an equally considered path to purchase.

Approach

SnuggleMud refined Google and Meta campaigns, rebuilt prospecting audiences and tested the balance between Shopping, Performance Max and remarketing. Investment followed performance and seasonal demand. The engagement then expanded into a completely redesigned ecommerce experience, supported by a coordinated Fall Preview launch across paid media and email. The work connected how shoppers discovered Bernardo with how they explored and bought the collection, giving acquisition and the storefront a shared direction.

Outcome

The new experience entered its first full month with momentum. Orders grew faster than traffic, net sales increased, and paid-media-attributed revenue rose on nearly unchanged spend. Meta also delivered stronger returns while its investment came down. Together, those results give Bernardo a promising opening chapter for the refreshed store. With peak outerwear season ahead, the program has a stronger foundation to build on: an elevated shopping experience supported by more efficient acquisition.

+75%

Ecommerce Orders

+10%

Net Sales

+20%

Website Sessions

+46%

Paid Media Revenue

3.91x

Meta ROAS

-20%

Meta Cost Per Purchase

Deliverables

SnuggleMud completely restructured our paid campaigns and the difference was immediate. Stronger ROAS, better targeting, and creative that finally converted.”

.

Susan Rutenberg

Susan Rutenberg, Marketing & E-Commerce Director – Bernardo Fashions

FAQ

Questions we get asked

What happens in the first 90 days?

The first month is measurement and diagnosis. Access, conversion tracking and attribution get repaired before spend moves, because changing budgets against numbers you do not trust is guessing. The second month is restructuring: the accounts, the audiences and the pages the traffic lands on, with the first tests live. The third month is when scaling decisions start, made on evidence gathered in the two months before rather than on a plan written before we saw anything.

What does a senior-led agency model mean?

It means the person who designs the strategy is the person who runs it day to day, and the person you call when something looks wrong. There is no account executive relaying your question to an analyst you have never met, and no junior team learning your business on your budget. It also caps how many accounts we take at once. That limit is the cost of the model, and the reason it works.

What is the difference between a boutique agency and a holding company?

Attention versus leverage. A boutique gives you senior people and direct access, then hits a ceiling the moment a budget requires enterprise buying or research it cannot run in house. A holding company has that leverage and buries it under account layers and approval chains built for its own margins. The difference you feel day to day is not scale. It is who is actually doing the work on your account, and how many people sit between you and them.

When should a company consolidate its marketing agencies?

When the seams start costing more than the specialisms are worth. Three signals: your channels report different numbers for the same week, nobody can tell you what your brand spend did to your search performance, and decisions wait for the next monthly cycle. Consolidate when coordination has become the bottleneck — not simply because you have more than one vendor. Plenty of programs run well across two or three partners when someone is genuinely accountable for the handoffs.