Lavan New York — Chelsea & Midtown

Room for extraordinary ideas. A place on the shortlist.

Conversion & Marketing Technology

Measurement & Attribution

Paid Search

+21.4%

Conversion-to-Click Rate

+74%

Paid Clicks, 116 Days vs Preceding

10%

On-Site Engagement, YoY

+112%

Recorded Conversions, 116 Days vs Preceding

Room for extraordinary ideas. A place on the shortlist.

Lavan’s Chelsea and Midtown venues give planners a canvas for distinctive New York events. SnuggleMud manages the properties’ paid-search engagement, focused on converting discovery into measurable response. Across matched reporting periods, recorded conversions increased 112%, while the calculated conversion-to-click rate rose from 1.87% to 2.27%, an increase of 21.4%.

Challenge

New York offers planners no shortage of places to gather. Lavan’s Chelsea and Midtown properties offer something more specific: adaptable settings for brand experiences, corporate events and private celebrations.

The opportunity was to reach people while they were deciding which space could bring their idea to life. Paid search needed to contribute to that consideration with measurable response, giving the properties a stronger connection between being discovered and prompting action.

Approach

SnuggleMud manages paid search for the Lavan properties, with attention to the relationship between traffic and recorded conversions. The combined reporting view provides a way to assess the engagement across Chelsea and Midtown while keeping the commercial objective in sight. More paid clicks matter when they lead to more action. Looking at conversion growth alongside the conversion-to-click rate makes that distinction visible as the program reaches a larger audience online.

Outcome

Recorded conversions more than doubled while paid clicks grew at a slower pace, strengthening the relationship between traffic and response. Conversion growth also outpaced the increase in media investment across the matched periods. That gave Lavan a positive performance story beyond expanded reach: a greater volume of recorded actions and a higher share of clicks converting. The properties supplied the possibilities; paid search helped more prospective clients move beyond simply looking.

+21.4%

Conversion-to-Click Rate

+74%

Paid Clicks, 116 Days vs Preceding

10%

On-Site Engagement, YoY

+112%

Clicks

The Work

+112%

Recorded Conversions

2

NYC Venues

+21.4%

Conversion-to-Click Rate

Paid Search Management

SnuggleMud manages paid search for the Lavan properties, reaching planners while they’re still deciding which space could bring their idea to life.

That work paid attention to the relationship between traffic and recorded conversions rather than traffic alone.

Cross-Venue Reporting

A combined reporting view assesses engagement across both Chelsea and Midtown, rather than tracking each property in isolation.

That view kept the commercial objective in sight while the program reached a larger audience online.

Conversion Tracking

Recorded conversions gave the properties a stronger connection between being discovered and prompting action.

Across matched 116-day reporting periods, recorded conversions increased 112% versus the preceding period.

Conversion-to-Click Rate Analysis

More paid clicks only matter when they lead to more action, so the calculated conversion-to-click rate was tracked alongside raw click volume.

That rate rose from 1.87% to 2.27% across matched 116-day periods, an increase of 21.4%.

Media Investment Efficiency

Conversion growth was measured against the increase in media investment, not viewed on its own.

Conversion growth outpaced that spend increase across the matched periods, a positive efficiency story beyond expanded reach alone.

“Our spaces offer planners a lot of possibilities. The marketing needs to help turn that interest into action. Across the two properties, recorded conversions more than doubled during the reporting comparison. The SnuggleMud team keeps that response in view as the search program grows, which helps us evaluate the investment more meaningfully.”

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Isabelle Sassano, Director of Sales and Marketing – Lavan New York

FAQ

Questions we get asked

What happens in the first 90 days?

The first month is measurement and diagnosis. Access, conversion tracking and attribution get repaired before spend moves, because changing budgets against numbers you do not trust is guessing. The second month is restructuring: the accounts, the audiences and the pages the traffic lands on, with the first tests live. The third month is when scaling decisions start, made on evidence gathered in the two months before rather than on a plan written before we saw anything.

What does a senior-led agency model mean?

It means the person who designs the strategy is the person who runs it day to day, and the person you call when something looks wrong. There is no account executive relaying your question to an analyst you have never met, and no junior team learning your business on your budget. It also caps how many accounts we take at once. That limit is the cost of the model, and the reason it works.

What is the difference between a boutique agency and a holding company?

Attention versus leverage. A boutique gives you senior people and direct access, then hits a ceiling the moment a budget requires enterprise buying or research it cannot run in house. A holding company has that leverage and buries it under account layers and approval chains built for its own margins. The difference you feel day to day is not scale. It is who is actually doing the work on your account, and how many people sit between you and them.

When should a company consolidate its marketing agencies?

When the seams start costing more than the specialisms are worth. Three signals: your channels report different numbers for the same week, nobody can tell you what your brand spend did to your search performance, and decisions wait for the next monthly cycle. Consolidate when coordination has become the bottleneck — not simply because you have more than one vendor. Plenty of programs run well across two or three partners when someone is genuinely accountable for the handoffs.